Customer Service

Anyone who is interested in their personal wellness and seeking guidance and support can book a session with a True Woo practitioner.

Our practitioners are here to offer holistic alternatives and preventive wellness solutions, but they are not a substitute for professional medical advice.

The duration of sessions can vary depending on the practitioner and the specific service or modality being offered.

Typically, session durations can range from 30 minutes to 90 minutes, although some practitioners may offer shorter or longer sessions based on their expertise and the nature of the service. The session duration is specified during the booking process, please take note of this time before confirming your booking.

Yes. Feel free to explore the list of practitioners and their offerings, and book appointments with as many of them as you like.

Our online sessions are designed to be easily accessible from anywhere at any time. When you schedule a session, you can choose your preferred time, and upon confirmation, you'll receive the necessary details. At the scheduled time, simply log in from your device and connect with your practitioner in a secure and comfortable virtual setting.

We understand that life can be unpredictable, and sometimes you may need to reschedule or cancel a session. Our platform provides a user-friendly interface that allows you to manage your bookings easily. If you need to make any changes, simply log in to your account and navigate to the bookings section. From there, you can reschedule or cancel your session based on the practitioner's availability and our cancellation policy.

Yes, online wellness sessions can be highly effective. Our practitioners are experienced in providing virtual sessions and have the expertise to create a supportive and engaging environment for your wellness journey. Through video conferencing or other online communication tools, you can receive the same level of guidance and support as in-person sessions, all from the convenience of your own space.

We understand that finding the right practitioner is essential for your wellness journey. To help you make an informed decision, we provide detailed profiles for each practitioner on our platform. These profiles highlight their qualifications, areas of expertise, and the modalities they specialise in. You can read through their descriptions and reviews from other clients to get a sense of their approach and the experiences of others. Take your time to explore the profiles and choose a practitioner that feels aligned with your needs.


By verifying our practitioners, we aim to ensure that you have access to reputable and knowledgeable professionals who can offer valuable guidance and support on your wellness journey.